Answers
Questions about an stc topup
The answers below cover almost every message our desk receives. If yours is not here, the contacts page has a phone number and an email address that a person reads.
How do I run an stc recharge through this website?
Open the top-up page, choose stc recharge or stc quick pay, enter the prepaid number, Civil ID or contract number, choose or type an amount in KWD, and add an email address. Submit the form. A manager checks the request and contacts you to confirm and arrange payment; the balance is credited after that payment clears.
How long does an stc topup take?
During working hours, usually within 30 minutes of a cleared payment. Requests that arrive after 18:00 AST, or on Friday and Saturday, are reviewed on the next working day, so the total time is longer.
How do I pay?
By bank card, once a manager confirms your request. No card details are collected on this website at any point. We do not take cash or cryptocurrency.
What fees and limits apply?
A flat KWD 0.250 service fee per request, always shown before you confirm. The minimum is KWD 2 and the maximum is KWD 50 per request, with up to 5 requests per number per day. Nothing is added after you confirm.
Is it safe to enter my details here?
This site asks for a number or account, an amount and an email — nothing that can be used to spend money. No one from our desk will ask you for a security code or a banking password, so treat any message that does as a fake.
The payment went through but the balance did not change. What now?
Dial your operator's balance code first, because some lines only show a new balance after a few minutes. If it still has not moved, email the desk with your reference code. We trace the request and either complete the top-up or refund it in full.
Can I cancel a request or get a refund?
Yes. Before payment, nothing has happened and there is nothing to cancel. After payment but before the top-up is submitted, write to the desk and we return the amount and the service fee in full. Once balance is on the line it cannot be pulled back, but we will help you trace it.
Which operators do you support?
stc mobile prepaid recharge and stc bills in Kuwait. We cannot top up another operator or a line outside Kuwait, and we will tell you so instead of taking the request.
Can I pay a bill as well as recharge a line?
Yes. Choose stc quick pay on the top-up page and name the bill by number, Civil ID or contract. The amount you enter is cleared against that account once payment is confirmed.
How do I contact a person?
Call +965 2227 4130 during working hours, or write to support@kuwaittopup.com at any time. Email gets a written answer, which is useful if the question concerns money.