Terms of service

1. Who we are and what we do

KuwaitTopUp operates an independent online desk in Kuwait that receives stc recharge and stc quick pay requests, checks them, and submits them on the customer's behalf for a flat service fee.

We act as an intermediary. We are not a telecom operator, not a government body, and not affiliated with stc. We do not issue SIM cards and we do not set tariffs.

2. Who may use the service

You must be at least 18 years old and legally able to enter into a contract. You may submit a request for a line that belongs to someone else, provided you have their agreement to do so.

You must use a payment card that you are entitled to use. Requests we believe to be fraudulent are declined and, where required, reported.

3. Your responsibilities

You are responsible for the accuracy of the number or account you give us. We check the format, but we cannot verify that the number belongs to you. A balance credited to a valid line that is not yours cannot be recovered by us.

You are also responsible for keeping your confirmation email, because the reference code in it is how any later question gets answered.

4. Fees, limits and amounts

A flat KWD 0.250 service fee applies per request and is shown before you confirm payment. The minimum is KWD 2 and the maximum is KWD 50 per request, with up to 5 requests per number per day.

We may change fees or limits, and the version shown on the top-up page at the moment you confirm is the one that applies to your request.

5. Timescales

Crediting is usually complete within 30 minutes of a cleared payment during working hours. That is a normal expectation, not a promise: payment clearing and operator systems are outside our control.

Requests received outside working hours are reviewed on the next working day.

6. Cancellation and refunds

Cancellation before payment costs nothing. After payment but before submission, the amount and the fee are returned in full. Failed top-ups are refunded in full automatically. Credited balance cannot be reversed. The refund page sets out each case and the timescale.

7. Liability

Our liability for any request is limited to the amount you paid for that request, including the service fee. We are not liable for missed calls, lapsed packages, or other indirect losses.

Nothing in these terms removes a right you have under the consumer protection law of the State of Kuwait.

8. Suspension and refusal

We may refuse or cancel a request that breaches these terms, exceeds the limits, or looks like an attempt to launder funds or test stolen cards. Where we refuse a paid request, we refund it in full.

9. Changes to these terms

We may update this page. The terms that govern your request are the ones published when you submitted it, so keep your confirmation email if the detail matters to you.

10. Governing law and contact

These terms are governed by the laws of the State of Kuwait, and the Kuwait courts have jurisdiction over any dispute.

Questions about these terms go to support@kuwaittopup.com. Our postal address is Street 8, Building 35, Kuwait City, Kuwait.